Privacy Statement

H1: Privacy Statement

Privacy and the Use of Your Data

The Body Clinic considers the protection of your data important. We treat your personal information confidentially and with care. We only use your data to meticulously maintain your medical file, to provide good care, and to inform you about your appointments and, if desired, to send you the newsletter and related topics. And to serve you better on our site. The Body Clinic only registers the data necessary for its services. We handle your information with care. We do not provide your data to third parties. Except: If you authorize us to do so, or if the law obliges us to do so. To ensure smooth customer contact, we register data: The personal data you provide during your visit to our site. The data we need to adequately handle your requests for information or other questions. Examples include your email address or contact details. With this data, we can ensure proper customer contact. We only use the data for the purpose for which you provided it to us.

The Body Clinic Adheres to Legal Principles

Legal basis: personal data processing only takes place when 1) unambiguous consent has been given by the data subject, or 2) it is necessary for a number of exhaustively listed interests (including the very open standard "legitimate interest"). Purpose limitation: personal data is only processed for explicitly described and legitimate purposes and not just for other purposes. Data minimization: no more personal data than necessary is processed. Adequate security: we always ensure appropriate technical and organizational measures to secure the processing of your personal data. We use your data in accordance with the General Data Protection Regulation (GDPR). This also applies to parties we engage in the performance of our services.

What is Personal Data?

Personal data is information with which you can be identified. Personal data can identify you directly or in combination with each other. Examples of personal data include your name, address, place of residence, date of birth, telephone number, and email address. But also a Citizen Service Number (BSN), login details, and IP addresses are personal data.

Collection and Purpose of Personal Data Processing

The legal basis for processing your personal data can be found in Article 6 of the GDPR (General Data Protection Regulation) regarding the lawfulness of personal data processing. The Body Clinic may collect personal data from all individuals to whom we provide our services, with whom we have contact, who work for or with us, or who visit our website. We always process your personal data lawfully, fairly, and transparently, and we do not store your personal data longer than necessary. We collect the following categories of personal data: Personal details (e.g., name, address, place of residence, date of birth, gender, (mobile) phone number. For scheduling an appointment, we process your name, address, place of residence, date of birth, BSN (Citizen Service Number), gender, (mobile) phone number, and email address. We need this to provide you with the service and to prevent identity fraud in the clinic. We process this data based on consent. We are legally obliged (under the Medical Treatment Contracts Act - WBGO) to retain your file for 20 years. We do not process your data longer than necessary for providing good care. We also process your personal details when you place an order in our webshop. For this, we maintain a period of three years after the last purchase of the product/service. Email address: we use your email address as a communication channel to you. We also send emails relevant to your treatment (e.g., aftercare tips, combination effects with other treatments). We see this as a service to our customers. If you do not wish to receive these emails, you can easily unsubscribe by sending an email to [email protected] We also use your email address in an anonymized (hashed) form to create customer segments for marketing purposes. In this process, your email address will not be stored by a third party. Response data on email messages. Each email contains invisible codes. This allows us to track how many people read our emails and which messages people click on. We do not look at what you specifically find interesting. We are only interested in general information about our emails so that we can serve our customers even better. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Interaction data (e.g., your IP address, operating system, cookie IDs, browsing behavior and which pages you visit on our website, open and click behavior via our emails, preferences, opinions, needs, use of social media or contact with customer service). We keep statistics on website usage, but this is always anonymized. With these statistics, we ensure that our platform is improved. Consent to data collection can be withdrawn at any time via the cookie consent settings. The Body Clinic collects this data itself and possibly through third parties who provide services on behalf of The Body Clinic. In addition, The Body Clinic ensures that when this information is no longer relevant, it is destroyed. The destruction is also carried out securely. The security of personal data is crucial, which is why we take no risks in securely erasing your personal information.

The Body Clinic Processes Personal Data for the Following Purposes

To properly carry out our services and care provision. To improve the user-friendliness of our websites. For internal (quality) analyses, marketing, and product development. With this, we can improve our products and services for you. All communication channels used by The Body Clinic fall under this Privacy Statement.

Live Chat

The Body Clinic uses a chat function on the website that allows visitors to easily ask questions. This chatbox functions as a digital contact form: messages are automatically forwarded to our mailbox, allowing us to respond as quickly as possible. During the use of the live chat, certain technical data about visitors may be collected, such as IP address, browser type and version, operating system type and version, estimated location, etc. Technical information stored in cookie files is used exclusively to ensure the proper functioning of the live chat services. If you do not want this data to be stored, do not use the live chat, but send an email to [email protected] or call us at 085 7600035.

Email Messages Are Confidential

The information in an email message is confidential and intended only for the addressee. If you receive an email message not intended for you, please contact the sender by email. We also ask you to delete the received email message and not to disclose its contents. If you make an appointment with us, you will receive a confirmation from us via email and SMS. This will state with whom you have an appointment, where, and the date and time, along with some tips. Should you no longer receive emails or SMS from us confirming your appointment, you can contact us via [email protected] or by calling 085 7600035.

Your Rights as a Data Subject

As a data subject, you have several rights: You have the right to access your personal data; You have the right to rectification of your personal data; You have the right to restriction of processing of your personal data; You have the right to erasure of your personal data; You have the right to object to the processing of your personal data; You have the right to request the transfer of your data to another data controller; You have the right to withdraw your previously given consent; You have the right not to be subject to automated decision-making; You have the right to file a complaint with the Dutch Data Protection Authority (AP) if you are not satisfied with how The Body Clinic handles your data. The AP is obliged to handle these complaints. As the data controller, The Body Clinic must ensure a proper verification of the applicant's identity. After the applicant's identity has been established, the applicant has the right to access their personal data. When you submit a request, The Body Clinic will respond to your request within four weeks.

Confidentiality Obligation

Processing of your data is the responsibility of Ziatac Communications (www.ziatac.net). We have signed a data processing agreement with Ziatac Communications. The obligation of confidentiality also applies to them.

Access, Correction, and Right to Object

You can always request the data we register about you from us. You can also request correction or supplementation of this data. Finally, you can object to certain processing operations. You can submit these requests to us.

Cookie Statement

The Body Clinic uses cookies. A cookie is a small text file that is placed on your computer, tablet, or mobile phone when you consult the site. Cookies facilitate and speed up the use of the site by the visitor. Consent to data collection can be withdrawn at any time.

Your Privacy is Guaranteed

We consider your privacy important and guarantee that: we compile statistics about our visitors anonymously; we do not display third-party advertisements on our site; we do not sell or provide information to third parties. All our activities, including our internet and online activities, comply with the legal regulations concerning the GDPR.

Data Retention

We do not store your personal data longer than necessary to guarantee you a qualitative and careful service and to meet your wishes. When we no longer need your data, it will be destroyed. We are legally obliged (under the Medical Treatment Contracts Act - WBGO) to retain your file for 20 years from the last modification in your file. We do not process your data longer than necessary for providing good care. In addition, you have the right to be forgotten. In short, as a data subject, you have the right to erasure of your personal data without undue delay in a number of cases: The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; The data subject withdraws consent on which the processing is based or objects to the processing; The personal data have been unlawfully processed; The personal data have to be erased for compliance with a legal obligation in Union or Member State law; Where necessary, we adhere to statutory retention periods. Where these are not laid down in law, we ensure data minimization.

Security

Your data is appropriately secured by us against theft, loss, or other unlawful use that could be made of this data. We have taken the necessary measures to prevent your personal data from being lost, stolen, or accessed by persons outside The Body Clinic.

Data Breach

When we identify a data breach, we will report this immediately, in any case within 72 hours, to the Dutch Data Protection Authority (AP).

Contact

You have the right to access, correct, or delete your personal data. You can send a request for access, correction, or deletion to [email protected]. The Body Clinic will respond to your request as soon as possible, but within 2 months. Do you have questions or comments about this privacy statement? Contact us. You can do this by sending an email to Djilly Ybema: [email protected]. Or you can call our telephone service with your questions: 085 7600035. Available on weekdays from 8:00 AM to 7:00 PM.

Changes

The Body Clinic reserves the right to make changes to the Privacy Statement. We advise you to read this Privacy Statement regularly. This page was last modified on May 20, 2025.

References

References to external sites or hyperlinks are for user information only. It does not guarantee the accessibility and content of the respective sites. We accept no liability for the functioning of and for the information on external sites.

The Body Clinic can be reached as follows:

Mailing address: Achillesstraat 85, 1076 PX Amsterdam Clinic address Amsterdam: Achillesstraat 85, 1076 PX Amsterdam Telephone: 085 7600035 Email address: [email protected] Contact person: Djilly Ybema The Body Clinic collaborates with De Regio Apotheek (The Regional Pharmacy), an recognized and certified pharmacy, for the provision of prescription medication within our medical treatment programs, such as medical weight loss. This collaboration makes it possible to safely and responsibly deliver medication, entirely in accordance with Dutch laws and regulations. More information. Address: De Regio Apotheek Tamboer 8a, 5684 DB Best The Body Clinic is a cosmetic clinic specializing in botox and filler treatments, eyelid corrections, skin improvement, and skin rejuvenation.