Quality and Safety

Quality and Safety

Quality and safety form the foundation of everything we do at The Body Clinic. Whether you visit us for cosmetic treatments, skin therapy, minor surgical procedures or medical weight management, you can expect diligence, medical expertise and transparency at all times.

On this page, we explain who we are, how our care is organized, which professionals are involved and how we approach quality, safety, complaints and privacy.

A Medical Clinic with a Broad Range of Services

The Body Clinic is a medical clinic with a broad and multidisciplinary range of services. We combine different disciplines under one roof, ensuring that treatments are always approached from a medical and professional perspective. You can visit us for:

• cosmetic medicine, such as injectables, lasers and skinboosters
• skin therapy, performed by registered skin therapists
• minor surgical procedures, such as eyelid surgery and neck lift
• medical weight management under medical supervision

This breadth ensures that we look beyond a single treatment and always choose what is medically responsible and appropriate for your situation.

Our Organization and Reach

The Body Clinic is an organization with scale — and that scale is intentional. Not to be bigger, but to make care more accessible, consistent and better organized.

Clinics in the Netherlands and Germany

We have:

• 12 clinics across the Netherlands
• 4 clinics in Germany, with further growth plans

This means that we:

• are easily accessible nationwide
• can help clients close to home
• work with consistent quality and safety standards at every location
• share knowledge and experience between clinics

A Multidisciplinary Team

Within The Body Clinic, approximately 120 professionals work together, including:

• BIG-registered physicians
• Cosmetic Physicians KNMG
• registered skin therapists
• professionals specialized in medical weight management
• supporting clinical and organizational teams

This scale allows us to deploy specialists effectively, safeguard continuity of care and ensure that quality does not depend on one individual.

The Body Clinic therefore operates not as separate branches, but as one cohesive organization with shared standards and responsibilities.

Our Doctors and Practitioners

At The Body Clinic, you are treated by medically trained professionals. This is a deliberate choice: cosmetic and medical treatments require knowledge of anatomy, risks and overall health.

• All physicians are BIG-registered
• Several physicians hold the title Cosmetic Physician KNMG
• We also work with registered skin therapists
• Our practitioners continuously participate in further education

Our clients value this medical approach.
The Body Clinic has a 9.0 rating based on more than 3,000 reviews and won the 2025 Clinic Award for Best Cosmetic Clinic in the Netherlands.

Cosmetic Physician KNMG

A Cosmetic Physician KNMG is a physician who has fully specialized in non-surgical cosmetic medicine. These physicians are trained to medically guide skin aging and cosmetic changes in a responsible way.

Since July 1, 2019, cosmetic medicine has been recognized as an official medical profile and the title Cosmetic Physician KNMG is legally protected. This means that, as a client, you can verify whether a physician is formally trained in this field.

First Consultation and Careful Intake

Every treatment at The Body Clinic starts with a thorough first consultation. The structure of this intake depends on the type of treatment, but the goal is always the same: to determine together what is responsible, appropriate and realistic.

During the first consultation:

• we discuss your request and expectations
• we review your health and medical history
• you receive honest and professional advice
• alternatives, risks and costs are clearly explained

The consultation is free of charge and without obligation. You are not committed to anything. We believe it is important that you make a decision based on proper information and realistic expectations.

Our Products and Treatment Quality

Safety is not only about who performs the treatment, but also about the products used. That is why The Body Clinic exclusively works with products whose safety and effectiveness have been demonstrated for many years.

We use hyaluronic acid fillers that:

• have been used worldwide for more than 20 years
• have been applied in millions of treatments
• have been extensively researched for safety and long-term outcomes

We work with brands including Restylane, Radiesse and Saypha. These fillers carry a CE marking; Restylane and Radiesse also have FDA approval.

All hyaluronic acid fillers we use can, if necessary, be safely dissolved with hyaluronidase (Hyason), providing additional reassurance.

In cosmetic treatments, if the final result at follow-up does not reasonably align with expectations, a complimentary touch-up will be performed. This is part of our quality and aftercare structure.

Quality and Safety in Practice

Quality and safety at The Body Clinic are not defined by a single measure, but by a structured combination of choices, systems and controls.

We operate according to professional medical standards and undergo external support and assessment. Since our founding, we have been affiliated with the Dutch Association for Cosmetic Medicine (NVCG). This association sets guidelines for safe and responsible cosmetic medicine, including patient information, treatment protocols and management of complications.

Our clinics are periodically inspected for hygiene, facility standards and infection prevention. This includes evaluation of sterilization procedures, storage of medical materials and treatment room design.

We also work in accordance with current legislation, including the WGBO, the BIG Act, the Wkkgz and the GDPR. To ensure proper implementation, we are supported by specialized organizations such as VVAA. This means that medical records, privacy, complaints handling and responsibilities are structurally organized.

Expertise, Consultation and Development

Quality requires continuous development. Our professionals regularly participate in advanced training programs and attend national and international conferences within their respective fields.

The Body Clinic also maintains close contact with manufacturers of medical products and technologies. Our daily clinical experience is shared and contributes to ongoing product development and improvement. Because we operate at scale and within the higher segment of the market, our expertise is taken seriously.

Complications and Additional Safety Measures

Complication Specialist: Dr. Tom Decates

In the rare event that a complication from a cosmetic treatment cannot be resolved by our own physicians, The Body Clinic collaborates with Dr. Tom Decates PhD of Erasmus MC.

Dr. Decates is internationally recognized as a specialist in complications related to injectables. He obtained his PhD on this subject and is considered a pioneer in scientific research within cosmetic medicine. This collaboration provides additional reassurance in complex cases.

Bsure DNA Test

Although filler treatments are safe, in exceptional cases an extreme immune reaction may occur due to genetic predisposition. The Bsure DNA test, developed by Bsure Medical, can provide insight into this risk beforehand and helps prevent long-term complications. The test is used as an additional safety measure when appropriate.

WGBO – Your Rights and Responsibilities as a Client

The WGBO (Medical Treatment Contracts Act) regulates the relationship between you as a client and us as a healthcare provider. The law is designed to protect your position.

Your Rights

Under the WGBO, you have the right to:

• clear information about your health and treatment
• give or refuse consent for treatment
• access your medical records (retention period 15–20 years)
• privacy and confidential handling of medical data
• free choice of physician

Your Responsibilities

We expect you to provide us with accurate, honest and complete information about your health and medical history so that we can treat you safely.

CCBA Code

The Body Clinic operates in accordance with the CCBA Code (Code for Medical Cosmetic Treatments Performed by Physicians). This means that cosmetic medical treatments are exclusively performed by BIG-registered physicians.

Incidents and Complications – Our Procedure

Incidents and complications are always taken seriously and documented. They are used to continuously improve our care.

If an incident occurs:

• the incident is registered
• an investigation takes place
• those involved are informed
• the incident is documented in the patient record
• the client is informed about follow-up steps and rights
• if necessary, the incident officer is consulted

Complaints, Complaints Procedure and Disputes – How It Works

Complaint: First Discuss Together

A complaint means that something did not proceed as expected. We believe it is important to discuss this openly and without barriers. Often, explanation, correction or restoration is sufficient. You can discuss your complaint with your practitioner or email info@bodyclinic.nl.

Complaints Procedure: Independent Support

If you cannot resolve the issue together, you can use our formal complaints procedure. An independent complaints officer will assist you in formulating your complaint and seeking a solution. For this purpose, The Body Clinic collaborates with DOKh.

Dispute: Independent Assessment

If a fundamental disagreement remains, you may submit the matter to a recognized disputes committee, which will provide an independent ruling.

Contact Details of the Recognized Disputes Committee

Stichting DOKh
Department of Complaints and Disputes
Robijnstraat 6
1812 RB Alkmaar
Tel: +31 72 520 83 25 (daily from 9:00 AM to 3:00 PM)
Email: klachtenengeschillen@dokh.nl
Website: www.dokh.nl

Privacy and Personal Data

We process personal and medical data solely for the purpose of providing proper care. This is done in accordance with the GDPR and WGBO.

This means, among other things:

• data is stored securely and carefully
• access, correction and objection are possible
• statutory retention periods are respected
• data breaches are reported

Payment in the Clinic

You can pay by debit card, credit card, Apple Pay or cash.
Banknotes of €200 and €500 are not accepted.