General terms and conditions

General

If you purchase a service or product via the website www.bodyclinic.nl (hereinafter: the Website), you enter into an agreement (hereinafter the 'Agreement') with: The Body Clinic B.V. located in: Amsterdam at Achillesstraat 85 Chamber of Commerce number: KVK 69107467 VAT number: NL857737922B01 Telephone number: 085 7600035 Hereinafter referred to as: 'The Body Clinic', 'We' or 'Us', 'Our'. In addition, the Agreement consists of specific arrangements, such as the price, duration of the service, the chosen product, the already concluded treatment agreement, and Our Privacy Statement.

Products and services

These general terms and conditions apply to the services We provide and the products We supply. You purchase services from Us in the form of an extended treatment program or an extra nutrition coaching consultation (hereinafter also referred to as 'Service(s)'). The product We supply consists of additional needles for the medication that is part of the treatment program (hereinafter referred to as 'Product(s)').

Formation and duration of the Agreement

The Agreement commences at the moment you have fully completed the ordering process via the Website. Your Agreement will be confirmed by e-mail to the e-mail address you entered during the ordering process. We kindly ask you to carefully check this e-mail and let us know via info@bodyclinic.nl if the content of the e-mail is incorrect. During the ordering process via the Website, you will have access to all conditions that will apply to your Agreement. These are, in any case, these General Terms and Conditions. Immediately after you have confirmed the Agreement, a doctor will check whether you are an existing client with us. You can only order services and/or products via our Website if you are an existing client and have previously had a consultation with one of our doctors. If you have purchased one of our services, the duration of the agreement depends on the type of service you have purchased: Nutrition coaching session - online: this is a one-off 30-minute session, you can order multiple sessions; Care program: treatment with medical injections including supervision by a doctor, two coaching sessions per month with a nutrition coach, medical injections excluding needles, and including daily customized recipes via the Vytal nutrition App. The duration of the Care program depends on the choice you made on the Website for 1 month, 2 months, 3 months, 6 months, or 12 months; Independent program: treatment with medical injections including supervision by a doctor, one coaching session at the start of the program with a nutrition coach, medical injections excluding needles. The duration of the Independent program depends on the choice you made on the Website for 1 month, 2 months, 3 months, 6 months, or 12 months; The Services automatically expire after the duration you have chosen. Towards the end of the term, you can order new Services on the Website.

Cooling-off period if you purchase a Product

If you purchase a Product in our webshop, you have the right to dissolve the Agreement within fourteen days of receiving this Product without giving a reason. You can exercise your right of dissolution by sending a clear e-mail to our data protection officer, Djilly Ybema, via [email protected]. We will confirm receipt of the dissolution as soon as possible. Within two weeks after you have informed Us that you wish to exercise your right of dissolution, you must return the Product to Us unused and undamaged. You send the Product to the following address: de Maas 22c in Best (5684PL). For clarity: it is not possible to return medication after shipment in accordance with the statutory right of return. The costs for returning the Product are for your account. After dissolution of the Agreement for the Product, We will refund the amount you paid for the Product plus the shipping costs you paid. If you have used or damaged the Product, you are not entitled to a refund of the purchase price and shipping costs. During the withdrawal period and up to and including the return shipment, the product and packaging must be handled with care. In no event may you break the seal if you wish (to be able to) exercise your right of withdrawal. If the product does not contain a seal, you may only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product.

Cooling-off period if you purchase a Service

If you purchase one of Our Services from Us, you have fourteen days from the day you conclude the Agreement to dissolve the Agreement without having to give a reason. You can exercise your right of dissolution by sending a clear e-mail to our data protection officer Djilly Ybema via [email protected]. We will confirm receipt of the dissolution as soon as possible. If you wish to use Our Services immediately after concluding the Agreement or within 14 days after concluding the Agreement, you can also waive your right of dissolution. If this occurs, you must indicate that you waive your right when finalizing the order.

Prices and payment Services

From the effective date of your Agreement, you are obliged to pay the price applicable to the Services you have chosen. If you exercise your right of dissolution, your payment obligation lapses from the moment of dissolution. The total prices for our Services are clearly stated on Our Website. The prices of the Care program and Independent program include the medication that We order for you from a pharmacy with whom We collaborate, based on a doctor's prescription. The pharmacy delivers the medication to your home. We pay the costs of the medication to the pharmacy on your behalf. By finalizing your order, you agree to this procedure. You make the payment directly via Our Webshop when concluding the Agreement. You pay the purchase amount via the payment options on our Website. We can change the prices for our Services. We cannot change the prices during the term of your Agreement. The prices at the time of concluding the Agreement apply here.

Prices and payment Products

The prices for Our Products are clearly stated on Our Website. You make the payment directly via Our Webshop when concluding the Agreement. You pay the purchase amount via the payment options on Our Website if you order a product via the Website. We can change the prices for our Products. We cannot change the prices during the term of your Agreement. The prices at the time of concluding the Agreement apply here.

Privacy

We need your data if you order a Product or Service from us, use our Services, or contact us. We handle your personal data with care. What We do with your personal data and why We need it is included in our Privacy Statement.

Intellectual Property and fair use of our Services

Our Services may be subject to intellectual property rights. These rights belong to Us or our licensors. All information We provide on Our Website and in the performance of our Services is intended for personal use. Without Our prior written permission, it is not permitted to reproduce (copy), transmit, or make available to others the information We provide. This means, among other things, that you may not share the information (including Our programs) with anyone else in such a way that they can actually use our Services (or a part thereof) without having to conclude an agreement with Us themselves. The trade name and the word and figurative mark The Body Clinic are Our property. Without Our written permission, it is not permitted to use this trade name and mark.

Liability and interim termination

We are not liable for damage you suffer as a result of or in connection with participation in one of our programs or the use of our Services or Products. This is only different in case: (a) your damage was caused by intent or gross negligence on our part; (b) our obligation to pay damages cannot be excluded based on mandatory law, but only insofar as it cannot be excluded. If We fail to properly fulfill important obligations under the Agreement, you are entitled at most to a refund of the amounts you paid to Us in the twelve months prior to the moment We defaulted on our obligations under the Agreement. We only default if you: (a) have given Us written notice of default. You do this by sending a clear e-mail to [email protected]; and (b) have given Us a period of 30 days in that notice of default to still fulfill our obligations; and (c) We do not yet fulfill our obligations within that 30-day period. If you have followed the steps in article 10.2 and We have still not fulfilled our obligations, you also have the right to dissolve the Agreement. You do this by confirming this in writing to Us via [email protected] Articles 10.2 and 10.3 do not apply if the obligation(s) We fail to fulfill are, in all reasonableness, of minor importance compared to the obligations We do fulfill.

Guarantees

We cannot guarantee that our Services will lead to a specific result, such as weight loss or an improvement in lifestyle or health. For Products you purchase from Us, we guarantee that they comply with the Agreement. If you find that the Product is broken or damaged or wears out faster than you might expect from the Product, please contact Us immediately via [email protected] so that we can make an appointment for repair, replacement, or return of the Product (depending on what you are entitled to at any given time). In the event of manufacturing defects of the Liraglutide injection, it is requested to contact the manufacturer Novo Nordisk directly via [email protected]

Amendment of these General Terms and Conditions

We have the right to amend these general terms and conditions. In that case, We will inform you about our new general terms and conditions via our Website. These new general terms and conditions will automatically apply to your Agreement from the effective date of the new general terms and conditions. If you do not agree with the new general terms and conditions and the new general terms and conditions constitute a material change to your Agreement, you can terminate your Agreement with Us. You do this by sending an e-mail to [email protected] and you must observe a notice period of 30 days. During that notice period, the old general terms and conditions will still apply.

Applicable law and disputes

Dutch law applies to this Agreement and these general terms and conditions. If a dispute has arisen between you and Us, you can initially submit a complaint via [email protected]. If you and the doctor are unable to resolve it, your doctor will put you in touch with the Complaints Officer of DOKh. You can also contact DOKh directly. All disputes that may arise as a result of this Agreement will be settled by the competent court within the Amsterdam district. The Body Clinic collaborates with De Regio Apotheek, a recognized and certified pharmacy, for the provision of prescription medication within our medical treatment programs, such as medical weight loss. This collaboration makes it possible to safely and responsibly deliver medication, entirely in accordance with Dutch laws and regulations. More information. Address: De Regio Apotheek Tamboer 8a, 5684 DB Best The Body Clinic is a cosmetic clinic specializing in botox and filler treatments, eyelid corrections, skin improvement and skin rejuvenation. Complaints Disputes and complaints committee